Empowering Institutions that enable Africa’s development

Call us: (010) 261-5100

Revenue Consulting

Revenue Customer Management

Expertise

Improve Payment Behaviour Through Trust and Engagement

Sustainable revenue collection depends on informed, engaged customers. Ntiyiso Consulting designs and implements customer-facing programmes that improve payment behaviour and reduce disputes.

Customer Education and Awareness
Many revenue collection failures stem from a lack of customer understanding around billing, tariffs, and payment obligations. We develop targeted education campaigns that explain billing processes, rights, and responsibilities in ways that resonate with specific customer segments, reducing disputes and improving voluntary compliance.
Stakeholder Engagement
Revenue recovery in the public sector requires broad stakeholder buy-in, from ratepayers and community leaders to ward councillors and internal teams. We design and facilitate engagement processes that build understanding, manage expectations, and maintain trust throughout revenue improvement programmes.

Insights

Our work is grounded in experience, but shaped by insight. We combine data, field expertise, and a deep understanding of the public and economic landscape to surface the patterns that matter.

Proven Impact. Measurable Results.

Experience

Our experience is defined by delivery. Across municipalities, state entities, and development-focused organisations.

Revenue Enhancement and Operational Support, City of Tshwane Metropolitan Municipality
The City of Tshwane engaged Ntiyiso Revenue Consulting to restore revenue integrity, improve billing accuracy, strengthen credit control, and enhance cash collection across its entire…
Revenue Enhancement and Operational Support, City of Tshwane Metropolitan Municipality
Revenue Management and Value Chain Operations Support, City of Ekurhuleni
Accurate billing is the prerequisite for effective revenue collection. Ntiyiso Revenue Consulting was engaged to address systemic inefficiencies in the City of Ekurhuleni's revenue management…
Revenue Management and Value Chain Operations Support, City of Ekurhuleni
Debt Collection Services, City of Ekurhuleni Metropolitan Municipality
Ntiyiso Revenue Consulting partnered with the City of Ekurhuleni Metropolitan Municipality to tackle one of South Africa's most persistent local government challenges: revenue leakage through…
Debt Collection Services, City of Ekurhuleni Metropolitan Municipality

Our Team

Our strength lies in our people. A multidisciplinary team of advisors, analysts, and implementation specialists who bring deep sector experience and a shared commitment to delivering results.

Managing Director: Revenue Consulting

Thabiso Ndebele

Connect With an MD

Start a direct conversation with a Managing Director and move from challenge to action.

x

Contact Us!

Head Office:
2nd Floor, Block G, Hertford Office Park, 90 Bekker Rd, Vorna Valley, Midrand, 2196

KZN Office:
Unit 04 Upper Basement, Skye Development, Umhlanga Ridge, Umhlanga 4319

Email:
info@ntiyisoconsulting.co.za

New Business:
(010) 261-5100

PR Contact:
comms@ntiyisoconsulting.co.za

Career enquiries:
careers@ntiyisoconsulting.co.za

Mon – Fri: 8.00am – 17.00pm
Holidays : Closed