Revenue Enhancement and Operational Support, City of Tshwane Metropolitan Municipality

unbilled properties corrected

1 %

meter reading rate achieved

1 %

increase in monthly cash
collections

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The Story

The City of Tshwane engaged Ntiyiso Revenue Consulting to restore revenue integrity, improve billing
accuracy, strengthen credit control, and enhance cash collection across its entire revenue value chain,
supporting sustainable service delivery and long-term financial stability.

The Challenge

Tshwane was contending with fragmented revenue datasets, poor meter reading performance leading to
widespread estimated billing, tariff inconsistencies, illegal connections, high volumes of billing exceptions,
and ineffective credit control operations, a compounding set of issues that had pushed the City’s financial
position into decline.

What We Did

Conducted multi-way reconciliation across valuation, cadastral, meter, and billing data, identifying and closing revenue leakages across every service category

Optimised Meter Reading Units (MRUs) and introduced performance monitoring dashboards, lifting meter reading from 41% to 91% and enabling the vast majority of customers to be billed on actual readings

Conducted electricity audits, prepaid meter tamper detection, and tariff corrections, shifting electricity revenue from deficit to surplus

Addressed unbilled connections and illegal usage across the municipality

Increased invoicing accuracy to 99.2% and reduced billing exceptions to under 5,000 per cycle

Automated credit control via NMRS, and introduced RoboDiallers, SMS reminders, and electronic legal notices to scale customer engagement

Established a centralised PMO providing oversight of the full revenue value chain and improving coordination across departments

The Results

Structured operational support, advanced analytics, and disciplined execution can transform municipal
revenue performance. The PMO-led revenue enhancement framework deployed for Tshwane is directly
replicable across other metros and large municipalities facing similar challenges.