The City of Tshwane engaged Ntiyiso Revenue Consulting to restore revenue integrity, improve billing accuracy, strengthen credit control, and enhance cash collection across its entire revenue value chain, supporting sustainable service delivery and long-term financial stability.

Accurate billing is the prerequisite for effective revenue collection. Ntiyiso Revenue Consulting was engaged to address systemic inefficiencies in the City of Ekurhuleni's revenue management and value chain operations across four Customer Care Centres, Alberton, Boksburg, Edenvale, and Germiston. The mandate: eliminate estimated billing, integrate data systems, and drive consistent collection performance.

Ntiyiso Revenue Consulting partnered with the City of Ekurhuleni Metropolitan Municipality to tackle one of South Africa's most persistent local government challenges: revenue leakage through unpaid municipal debt. Mandated under Section 96(a) of the Local Government: Municipal Systems Act, Ntiyiso was deployed as an extended resource of the City to collect outstanding debt across the Germiston and Boksburg service areas from August 2022 to June 2025. The gross debt handover file amounted to R3.07 billion for Germiston and R787 million for Boksburg.