Business Process Reengineering – The Hope Factory (“THF”)– A SAICA Company
THF is a business incubation company that manages supplier and enterprise development funds on behalf of private companies
THF had experienced significant growth which was beginning to put pressure on the delivery of the business due to undocumented and unclear end to end business processes
Ntiyiso Consulting conducted interviews with key personnel to understand customer expectation and information flows; and observed work execution to map the ‘as-is’ processes.
Inefficiencies and bottlenecks were identified. Furthermore, process design principles were established.
Business Process Training manual were developed, and key staff trained on them.
The project had to be shelved due to unavailability of funds.