WHAT WE DO
Ntiyiso Consulting - a premier Management Consulting firm, offers organisational improvement serves at all the four levels of an organisation’s hierarchy, namely; Governance, Strategy, Operations and Support. The service offering is across organisational functions, which include Leadership and Management, (Core) Operations, and the three support functions namely; Finance, Human Resource (HR) and Information Technology (IT). Ntiyiso Consulting service offering includes the following:
GOVERNANCE & STRATEGY PRACTICE
The GOS Practice renders holistic organisational improvement interventions resulting in increased productivity and sustainable profitability.
Ntiyiso Consulting helps clients to implement the best corporate governance practices that are aligned to legal requirements and foster transparent engagements; thereby improving relationships with all stakeholders. • Board charter design • Sub – committee charter design • Conflict of interest design • Board composition advisory • Governance document advisory & Board process design • Delegation of authority design • Policy development
Ntiyiso Consulting helps clients develop resonant and practical corporate and business unit strategies that are in line with the business’s long-term vision and are supported by multiyear objectives, goals, and SMART key performance indicators • Review of historic strategy • High level organisational performance analyses • High level financial analysis • Research on macroeconomic, industry, market, regulatory, and environmental issues • Strategy document write up
CORE BUSINESS OPERATIONS
Ntiyiso Consulting helps clients to achieve world-class operations. Blending strategic thinking with hands-on practicality, operational strategies are developed and implemented to solve the clients' most critical problems. • Business process management • Outsourcing and shared-service strategy • Quality management strategy • Advanced planning and scheduling • Outcomes based budgeting • Resourcing (HR) • Business requirement specifications (ICT)
REVENUE MANAGEMENT & ENHANCEMENT PRACTICE
Ntiyiso Consulting is a leader in revenue management and enhancement consulting. Ntiyiso Consulting has worked with a number of municipalities, and was instrumental in devising and implementing groundbreaking strategies, which have resulted in a turnaround of the revenue generation. The RME Practice assists organisations to realise completeness of revenue, elimination of revenue leakages and increased revenue from existing and new sources. Ntiyiso Consulting has a wealth of knowledge and experience in Revenue Management. Revenue Management involves: • Improvement of internal processes based on best practice policies and procedures • Accuracy of master data for customer, meter and services rendered by the municipality • Seamless flow of information across the revenue value chain • Integration of the value chain and stakeholders to ensure that there are no breakages, inefficiencies and redundancies Ntiyiso Consulting has comprehensive understanding and proven track record in delivering world-class revenue enhancement solutions. Revenue enhancement involves realisation of more revenue as a result of: • Completeness of revenue which is as a result of billing all services and collection of revenue in full and on time • Elimination of revenue leakages by addressing illegal connections, under billing and under pricing (tariff setting) • Increase coverage (new unconventional sources of revenue) Ntiyiso Consulting offers comprehensive revenue management and enhancement solutions, from strategic engagements, to implementation and monitoring of impact. Ntiyiso Consulting covers the revenue value chain, starting with developing of tariffs and review of valuation rolls of properties, billing of metered and non-metered services, credit control, right across to debt collection. Ntiyiso Consulting deploys methodologies such as the Revenue Recovery & Continuous Improvement©, the Truth Table © and Revenue Value Chain Integrator©.
COMPLETENESS OF REVENUE
• Metering and billing system • Data cleansing • Customer contact • Revenue conversion through credit control and debt collection • Revenue awareness and educational campaign
ELIMINATE REVENUE LEAKAGES
• Tariff setting • Valuation Roll (use of land parcels and correct classification) • Non-technical energy losses • Non-technical water losses
COVERAGE & NEW SOURCES OF REVENUE
• Outdoor advertising • Recovery of costs (RAF, Provincial Government, insurance etc.) • Operational cost saving (e.g. energy efficiency) • Additional smart revenue streams (broadband)
INDUSTRIALISATION & CATALYTIC PROJECT PRACTICE
Ntiyiso Consulting’s DNA is rooted in development of catalytic projects to boast economic development and industrialisation whist creating jobs in the process. Over the years, Ntiyiso Consulting has conceptualised, researched, developed, fund-raised and implemented a number of farming, manufacturing and energy projects in Limpopo, Free State and North West provinces. It was from these projects that the necessary management knowledge was mastered to turn the firm into a Management Consulting outfit, which gave rise to the Governance and Strategy as well as the Revenue Management practices. This (Catalytic Projects and Industrialisation) practice has also grown to include Business Process Outsourcing Advisory too, where we advise clients on key sourcing and outsourcing decisions, as well as investment attraction strategies. The Catalytic Projects and Industrialisation practice offers the following: Sector Strategy Advisory Ntiyiso Consulting offers local, provincial and national government studies on the status of their location’s ability to attract outsourcing investment as an economic driver. From the studies we help clients develop and implement strategies to attract and grow outsourcing investment at their location. Outsourcing Strategy Advisory Opportunity Definition At the heart of our process is the aligning of a sourcing/shared service strategy with organisational needs, and then the executing of transactions and managing of relationships to meet those needs. We also assist in implementing the sourcing strategy through the RFP development, vendor selection and vendor performance management processes. Feasibility studies We make detailed assessments to determine the key specific drivers of a project and to verify that the project has good prospects for success in delivering intended results. Facility Development/Business plan development Where specific solutions are needed following the gathering of relevant data, information is organised into a business design covering all the relevant aspects and systems in a bankable manner that our clients can rely on to commence implementation of the project. Fundraising Ntiyiso Consulting has a team of specialists who, upon redelivering a compelling business case and business plan thereof, are able to package the projects for fundraising from various funding institutions, including DFIs. Project Implementation We offer implementation services to build the facility or a system. The implementation process entails planning, execution and monitoring. The end result is an operational system. Monitoring and evaluation As part of a change management process, it is necessary to monitor and evaluate the new systems during the formative stage. In order to help our clients bridge the gap between implementation and operations, we offer renewable monitoring contracts so as to ensure that the systems/operations implemented achieve intended results.