Project details

  • Date

     November 2, 2014

  • Client

     Road Accident Fund

  • Task

     Programme Management Office

  • Category

     Case Studies

The Solution

Ntiyiso Consulting setup, and staffed with permanent people, a Programme Management Office (“PMO”) with the following responsibilities:

  • Administration
    • Organizational design and staffing of the PMO
    • Performance management of PMO staff
    • Development of PMO policies and procedures
    • Supply Chain process management for appointment of service providers
    • Budget management (R40m over 24 months for the PMO and about R500m for the customer service network and claims processing implementation
    • Management and payment of PMO service providers
  • Manage Customer Network Projects
    • Roll out of 105 hospital service points (people, process and technology)
    • Opening of an additional Regional office (Mpumalanga)
    • Process integration with Hospitals and ambulance groups
  • Manage Claims Processing Project
    • Re-engineering of the claims administration process
    • Filling of critical vacancies
  • Management Support Organization Project
    • Development of critical and enabling HR policies (job grading, salary equalization etc)
    • Performance management support
  • Support IT in technology project delivery
    • Rationalization of systems
    • Specification development for improvement of the claims system
    • Implementation support
  • Backlog eradication
    • Backlog auditing
    • Backlog eradication
  • Other
    • Organizational design of RAF
    • Participation in Strategy development

The Ntyiso Effect

Over and above the physical infrastructure that was implemented, the PMO was able to increase the number of direct claims (i.e. where lawyers are not part of the processing) from 15% to 28% with significant savings. Furthermore the team was able to demonstrate that claims processing times for certain type of injuries can be reduced from 300 plus days to 90 days.