Nelson Mandela Bay Metro

Project details

  • Date

     November 2, 2014

  • Client

     PSD Global / Nelson Mandela Bay Metro

  • Task

     Business Process Outsourcing Sector Plan

  • Category

     Case Studies

The Solution

Our solution involved conducting research on the current market activities on the above sectors, viz. contact centre (call centre), Offshore Engineering KPO and back-office processing to determine the current levels of activity and potential demand and supply position. Based on the outcome of the research, we were able to map the individual sector areas into specific opportunities and or interventions to promote them to produce new (BPO) economic activities within the Metro.

In particular, the contact centre infrastructure already provided by Coega IDZ for example, was linked to voice (contact centre) opportunities from the US and the UK; while back-end office activities for the government and public sector were also seen as an opportunity. The need to for high performance bandwidth for these services to be possible was linked to the Seacom pipe running off the coast of the City as an oppotunity.

The Ntyiso Effect

From the above study, Nelson Mandela Metro had a number of implementable activities and projects in which to invest to promote development of new IT-ES and BPO activities within the Metro. In addition to a number of direct (BPO) investment opportunities to chase after in the US, the study also helped with the prioritization of the projects. Key among these was the city-wide fibre project which stood to benefit the Metro’s revenue while promoting business activities in the Metro.