Ntiyiso Consulting helps financial services firms achieve sustainable improvements in performance. Our deep expertise in claims process management, credit management and other organisational development interventions will serve a full spectrum of clients in banking and insurance sectors and functions.

Road Accident Fund

Our consultants lead a turnaround strategic implementation programme for the Road Accident Fund. This project involved implementation of a new operating model. The model is made up of an expanded geographic footprint, an efficient and transparent processing hub and an IT backbone with links to business partners.

Barclays Bank (Banking)

Our consultants were part of the team that implemented new automated processes for a major British bank’s African retail operation. These were account opening processes for 3 products (current, savings and overdraft accounts).

Standard bank (Banking)

One of our senior partners has served as a credit manager for the R8 billion Standard bank personal loans portfolio. His responsibilities included setting origination (including scoring and policies), account management (including limit management), and collection strategies. His role also required a significant credit system management from the business point of view. Business partner management was also part of his role.

One of our senior partners was involved with the development of a new banking platform and the development of a new lending product aimed at low income customers. This involved formulating the product requirements and defining an innovative way of originating loans where in a customer could structure the loan according to their needs e.g. determine when they would require a payment holiday during the term of the loan.


Our senior partner was involved with the implementation of the National Credit Act for all personal lending products of personal loans, personal cheque overdrafts and student loans. Ntiyiso consulting has an intimate understanding of interpreting and implementing legislative requirement into a business function.

Our consultants led a workstream that was responsible for testing a major Investment bank’s technical infrastructure. This was as part of the implementation of a document and imaging system to manage collateral documentation.