Ntiyiso Consulting developed the Provincial (BPS) Sector Review and Value Proposition study for the Eastern Cape Development Corporation (ECDC). The study focussed on reviewing the province’s competitive advantage within the BPS sector in terms of real estate, ITC infrastructure, skills, support industries and incentives among other factors influencing the BPS sector. The outcome of the review was then used to develop a value proposition for the Eastern Cape Province.
Ntiyiso Consulting has successfully reviewed disparate call centres that the KZN Department of Transport had for various services. The review was then followed by a redesign of a new amalgamated contact centre which leveraged both information and human resources within the organisation, so that it is responsive to the needs of the KZN community.
Ntiyiso Consulting has successfully developed a BPS-based investment promotion strategy and implementation plan, and related services to Nelson Mandela Bay Metro.